+ Is parking management the same as parking operations?

Parking operations usually involve a human element and can be defined as the process of actively sustaining and managing smooth day-to-day and repetitive activities that are required for the successful operation of a parking facility. Examples of parking services that fall within this category may be: deploying onsite parking attendants, providing remote or in-person customer service, and parking enforcement. Each of these services is required to maintain successful daily parking operations.

Parking management, on the other hand, involves a combination of people, hardware, and software. This term will often get used when referring to a complete parking program. For example, an organization may release a tender for a "Parking Management Solution" that includes onsite parking attendants, a gated parking system, and monthly permit parking technology.

+ Does Precise ParkLink specialize in parking management and operation services?

Precise ParkLink takes pride in its ability to provide superior parking management services. To date, we provide parking management services to over 1,100 parking facilities across Canada. We have an in-house division designated for parking operations. When you hire us to provide parking management services on your behalf, we will appoint an Operations Manager to manage and oversee your day-to-day parking program.

+ What does Precise ParkLink mean by management and technical integration?

Precise ParkLink believes in using technology to manage parking facilities successfully. To date, 98% of parking transactions under Precise ParkLink's watch are successfully managed by technology. Our solutions are supported by people who are placed only where needed most.

Precise ParkLink’s award-winning virtual customer service team is the epitome of best-in-class management and technical integration.

+ What do I get when I hire Precise ParkLink for their parking management services?

When you hire Precise ParkLink to provide parking management services on your behalf, we will designate an Operations Manager to manage and oversee your day-to-day parking program.

In addition to receiving day-to-day support from your Operations Manager, all elements within your parking program will be supported by our in-house centralized support services, including:

• All-in-one business intelligence, reporting and live central management platform
• Digital marketing
• Signage and wayfinding
• Customer service
• Parking facility maintenance
• Construction
• Onsite support staff: parking office, valet etc.

Suppose you also purchase Precise ParkLink's parking equipment or software solutions such as mobile apps or parking permits. In that case, we will provide level-1 Payment Card Industry compliant financial services and ongoing maintenance and technical support that is managed by a live central management system.

+ What is the role of my Operations Manager?

When you hire Precise ParkLink for its parking management services, your designated Operations Manager will provide you industry expertise and work with you to meet your ongoing business needs. They will provide you with recommendations for operational improvements and also periodic, data-driven performance reports outlining your financials, occupancy rates and more.

+ What do Precise ParkLink's transition plans consist of?

When you hire Precise ParkLink to take over your parking facility, we rely on in-house centralized services to ensure an innovative and seamless approach. Our transition plan consists of the following phases:

• Phase 1: Transition Planning
• Phase 2: Management Plan
• Phase 3: Technical Integration
• Phase 4: Financial Set Up
• Phase 5: Digital Marketing and Signage
• Phase 6: Customer and Tenant Activations
• Phase 7: Coordinating Construction and Maintenance Service
• Phase 8: Specialized Staffing Requirements
• Phase 9: Onsite Launch
• Phase 10: Evaluation of Transition Plan and Site Launch